Bonneville Labs advances transformative bio-economy solutions that improve the lives of people around the world. We accomplish this by eliminating operational friction and reducing costs for small companies, enabling them to focus on their research and progress their science goals faster. The Laboratory Operations Specialist is a co-builder inspired to provide force-multiplying systems to build and expand the life-science ecosystem.
The Laboratory Operations Specialist will work both independently and with other members of the Bonneville Lab Operations team to develop processes that provide member companies with the services, supplies, and equipment they need to accomplish their research. The position will also include tracking and partially managing the current processes while suggesting process improvements. The Laboratory Operations Specialist will support multiple facilities and customers in the San Francisco Bay Area, who in this role will be team-oriented, interact with a diverse group of member staff, and flourish in a fast-paced and demanding research environment.
Responsibilities & Duties:
Collaborate with other Bonneville Labs staff to provide an outstanding customer experience for our members.
Preform all duties and job functions associated with site operations (coordinators, technicians, etc.)
Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies. Use a ticket system to record issues and report progress to requestors.
Coordinate with BVL team and outside vendors for lab support (equipment, services, facilities, etc.)
Contributes to creating, updating and following SOPs associated with BVL site operations.
Suggest ideas and bring solutions for site improvements and increase efficiency.
Track via spreadsheets laboratory/office onboarding and offboarding of member companies
Manage training of members on EH&S and equipment use for the site.
Assist with any changes or cleaning necessary for the site to maintain an appealing atmosphere.
Help improve existing policies and procedures that act as a template for current and future BVL sites.
Proactively interact with BVL member companies to identify and resolve issues with services, equipment, and supplies.
Flexible, versatile, and adaptable to assist new members / customers and continuous improvement projects
Facility and equipment maintenance, ‘day-to-day’ procedures, following internal procedures and direct instruction, which can include:
Chemical inventory and waste management
Autoclave dishes and media as a service for members
Keep common instrument areas clean and orderly. Clean exterior surfaces of common instruments.
Maintain biosafety cabinets and incubators, including regular sterilizations
Remove medical / biohazardous waste from laboratories and transfer to onsite accumulation area
Inspect and label safety shower / eyewash stations and fire extinguishers
Refill safety glass dispenser
Monitor levels of common-use dry ice and liquid nitrogen; refill as necessary
Receive packages from external carriers and deliver to internal recipients. Enter newly received chemicals into chemical inventory.
Maintains quality metrics, key performance indicators, and lean methodologies for operational excellence.
May require traveling between Bonneville and customer sites
Perform other duties as assigned
Qualifications / Requirements:
Minimum Education Level: BS Degree in life sciences or related field of study.
Minimum Experience: 3 years experience in a laboratory setting and 3 years experience in customer facing role is desirable.
Specific Skills: Organized, independent, team player, able to follow instructions, good written and verbal communication skills in English, strong computer skills and customer service
Personal Characteristics: Able to work in a flexible and fast paced environment that is constantly changing
Certifications: none required but EH&S, Haz Mat and bloodborne pathogen training is highly desirable
Travel: Must be able to travel between sites 50% of the time
Licenses: Drivers license required as some travel may be needed between sites
Physical Abilities: Able to lift 50 lbs., work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
Ability to perform duties with the highest regard for safety, quality, and site protocols or procedures.