Associate Director, Enterprise Customer Enablement Lead – #2064 (Remote)

  • Full Time
  • Anywhere
  • Posted 1 month ago


Detect cancer early, when it can be cured.

The Associate Director, Enterprise Customer Enablement Lead, is a highly strategic, solutions-centric, collaborative, professional experienced in business partnerships and strategic alliances.

You will establish standard workflows to support enterprise accounts with a primary focus on innovative and “early adopter” clinical organizations. You will bring an entrepreneurial spirit and a proven track record for nurturing and developing accounts.

The Associate Director is a self-motivated healthcare executive with a keen sense of GRAIL’s value proposition that can grow the business while effectively navigating the complexities of the market. Ability to flex between thinking strategically and managing relationships to getting deep into problem solving operational solutions to deliver back to the account is required.

In this high-impact role, you will drive meaningful change in both the short and long term for GRAIL. This role would have the opportunity to lead a portfolio of clients over time and potentially a small internal team to support efforts, if applicable.

We’re building the best team to take on healthcare’s most important challenges. Are you ready to join us?

You Will:

  • Support growing Customer Success(CS) and Implementation teams across the enterprise channel, owning cross functional work streams that drive success at scale across multiple customer channels
  • Serve as the liaison between CS and other parts of the business such as product, marketing, partnerships and clinical, building out regular feedback loops amongst these entities to optimize pull through and maximize business initiatives
  • Initial focus on leading strategy and execution for new high value customer offering- onsite blood draw events within the enterprise channel:
    Lead GRAIL’s efforts to launch onsite blood draw events for Interested customers. Coordinate efforts across many functions including legal, compliance, medical affairs, implementation, product, marketing, customer success and sales at testing events such as mobile tour stops, onsites at customer offices, and customer visits to GRAIL’s office
  • Serve as the SME for onsite blood draw events, both internally and with customers/prospects
  • Own the relationship with, and scheduling of, vendors such as phlebotomists and ordering provider networks as it relates to testing events
  • Serve as the master of ceremonies for onsite events, coordinating internal and external staff activities to create a high quality and effective process for customers
  • Collaborate closely with Implementation, Customer Success, Customer Service and other teams to ensure seamless overall process including pre- and post-event work
  • Collect feedback and document best practices to enable future scaling

Your Background Should Include:

  • Bachelor’s Degree and 10 or more years of related experience required.
  • Proven client success and account management healthcare experience with a demonstrated track record of success and at least 6 years of broad-based, progressive experience with customer management.
  • Strong written and verbal communication and is comfortable in operations.
  • Strong track record in partner management, executive presence and experience managing both internal C-Suite executives and external client executive leaders.

Other Desired Capabilities/Experiences:

  • Experience managing cross functional work streams and leading through influence
  • Experience scaling an organization with an emphasis on building repeatable processes
  • Experience managing in-person events with multiple work streams and stakeholders
  • Meticulously organized, consistent with follow through, oriented toward operations
  • Excellent face-to-face, verbal, and written customer service and communication skills
  • Proven track record for high quality relationship management
  • Feels energized by, and creates order in, chaotic environments
  • Willing to travel up to 60% to support onsite events

At GRAIL, we don’t just work for ourselves and for one another—we work for humanity. Energized by our collaborative environment, compassion, and a sense of urgency, we’re dedicated to making a meaningful impact on people’s lives. This shared belief gives our team a sense of common purpose and builds camaraderie that makes our journey together its own reward.

While our focus is on finding a better way to detect cancer early, we never lose sight of our people. We’re committed to creating the best experience for everyone at GRAIL, helping ensure that each member of our team has comprehensive benefits and resources to thrive, both at work and at home.

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, GRAIL has made the decision to require all U.S. employees receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.

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