IT Specialist

HUYABIO International

Driving Biopharma Globalization

Job Summary

The IT Specialist provides comprehensive IT, hardware, and software support, some” junior” systems administration, as well as management of the company’s Intranet site and cloud-based file system, which includes various applications. This role also facilitates the transition of all HUYABIO’s global sites/employees into an integrated collaboration workspace (MS SharePoint/O365/), establishing uniform IT policies, workflow, security, and compliance.

The job is to identify, prioritize, troubleshoot and resolve incoming IT requests/issues, ensuring all employees and the company’s software, hardware, file storage, and security demands are met with an appropriate sense of urgency. This role requires the ability to find your own solutions to a wide array of concerns, and an understanding of the interdependencies between users, applications, data, and systems.

Primary Duties and Responsibilities:

  • Provide onsite and remote computer, device, and network support, including technical training with the ability to support domestic and international end users (e.g. Asia)
  • Comprehensive hardware and software implementation, installation, configuration, troubleshooting, and issue resolution
  • Admin experience within MS Office 365/SharePoint. Enterprise/business decisions and settings for compliance, file access, provisioning environments for teams, and external collaborations
  • Use advanced knowledge of all Microsoft Workstation and Applications: Windows 7/10, MS Office 2013-2016, Outlook Mailbox management, Active Directory administration
  • Establish, support, and ensure compliance with HUYA’s global IT and Security policies
  • (Preferred) manage and maintain networking devices: LifeSize Cloud VC system, cell phones
  • Use the Dell SecureWorks portal to evaluate and act on real-time network vulnerabilities, potential security threats, malware, and viruses
  • Manage and track “inventory” of hardware, and software licenses: monitor all computers, control remotely with Screen Connect
  • Oversee and collaborate with consultant IT Support teams in Asia to provide consistent issue/request resolution as well as IT policy/security/device monitoring
  • Update, validate, and distribute IT policy, compliance standards, software usage guidelines, training materials, and technical SOPs (Standard Operation Procedures)
  • Performs other duties as required

This is a GxP-covered position, and you are required to read and understand the Company’s standing SOPs as amended or revised, and to be up to date on any GxP-covered training.

 

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