Inside Sales Associate

iXCells Biotechnologies

iXCells Biotechnologies is an innovative cell biology and cell technology company that provides preclinical drug discovery solutions with a focus on disease relevant cellular models, enabling technologies and services to the global academic, biotech, and pharma communities to accelerate the pace of drug discovery.

As an Inside Sales Associate (ISA), you have a passion for engaging with customers, global channel partners, and colleagues to ensure a smooth sales development process and consistently high level of customer satisfaction. You will utilize your technical acumen, sales, and/or lab experience combined with interpersonal skills to sell product/service solutions that help organizations advance our understanding of human disease and develop therapeutic treatments. The ISA is a key member of the sales team therefore plays an important role in helping the company achieve its commercial goals and objectives.

 

Responsibilities:

1. Develop and qualify sales leads (SQLs), generate price quotes, capture purchase orders, and generate sales orders to service existing customers and acquire new customers

2. Create and update customer CRM records, collaborate with sales management to establish and maintain sales performance dashboard metrics i.e., key performance indicators (KPIs) vs. targets

3. Serve as POC for global channel partners, respond to inbound inquiries from customer prospects or channel partners, routinely build and nurture relationships; a strong customer focus is critical to ensure that customers’ needs are both understood and managed in a proactive and professional manner

4. Qualify sales leads according to established criteria and forward qualified leads (SQLs) to the appropriate sales account manager or develop price quotes and capture purchase orders for assigned customer accounts, as applicable

5. Communicate value propositions, apply selling techniques such as cross-selling or upselling, make product recommendations, close sales opportunities to achieve sales targets, as applicable

6. Collaborate with business development team as applicable to ensure that all possible actions are undertaken in order to secure business in competitive situations

7. Confirm acceptance of incoming purchase orders from customers or channel partners and identify sales orders ready for fulfillment within the ERP order fulfillment process; coordinate with Production and Shipping teams to ensure timely and accurate order fulfillment

8. Create and update cases within the ERP system related to customer or channel partner complaints or incidents, collaborate with operations, business development or other subject matter experts as required to resolve cases quickly and efficiently

9. Meet with prospects and customers at networking events, conferences, and site meetings, participate in company sales/business development meetings, assist with promoting and executing company events, answer phone calls and respond to emails on a timely basis

Requirements:
1. Preference for a degree in a life science discipline, and preferred experience working with primary cells/stem cell research, cellular engineering, or gene editing, especially in relation to Drug Discovery and Development applications
2. Preference for 1-2 years of experience working at a life science organization, in a laboratory, sales role, or a related field with a preference for customer-facing experience
3. Experience applying strategic sales skills with proven ability to develop and grow key accounts preferred
4. Preferred experience using Enterprise Resource Planning solutions, such as Oracle, SAP, or alternative software platforms
5. Excellent interpersonal and persuasive communications abilities in both sales and scientific settings
6. Strong verbal and written communication skills, excellent listening skills with the ability to process information efficiently
7. Self-motivated with strong organizational skills and ability to track multiple projects
8. Creative thinker and strong interpersonal skills
9. High level of proficiency with PC software applications (Word, Excel, PowerPoint, CRM, Google application suite) 10. Exemplify a growth mindset and demonstrate a bias for action and results, consistently self-evaluating and adjusting to improve performance 11. Ability to travel to business venues for multiple days, on occasion

 

Benefits:

·        Health insurance

·        Dental insurance

·        Vision insurance

·        Life insurance

·        401(k) matching

·        Flexible spending account (FSA)

·        Paid time off

·        Bonus (based on performance)

·        Employee professional training program

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