IT Technician

  • Full Time
  • San Diego, CA
  • Posted 2 months ago
  • On-site work required

Sapient

Biomarker discovery at unprecedented speed & scale

https://sapient.bio 858.290.7010

At Sapient, we are rapidly scaling our technology services team and we are looking for an IT Technician with strong operational, organizational, collaboration, and communication skills. The IT Technician will support our team by assisting with general support of day-to-day technology tasks. They will work closely vendors, consultants, and the rest of the IT team to support Sapient technical needs. This role is based in San Diego, California.

Responsibilities

  • Perform level 1 and level 2 helpdesk support duties.
  • Track and maintain IT hardware.
  • Support a complex, distributed, multi-vendor environment, including mobile and cloud technologies.
  • Troubleshoot system and application issues.
  • Assist with network, server, and user account administration.
  • Prepare various documents and train users to work with computer systems and programs.
  • Provide prompt, efficient, and courteous end-user support.
  • Respond to requests from auditors, finance, and other business partners.
  • May be required to perform other duties as instructed by managers.

Qualifications

  • Outstanding written and verbal communication skills.
  • Highly organized, reliable, and detail-oriented.
  • Possess a growth mindset, embrace change, and practice with empathy and integrity.
  • Ability to learn new and emerging technologies.

About the Company

Sapient is a fast-growing biotech that aims to accelerate drug development and transform personalized medicine, with multifaceted human health and omics data in conjunction with innovative mass spectrometry technology. We are a team of passionate scientists, clinicians, and engineers with expertise in various disciplines. We work together in a highly collaborative environment, committed to making innovations with scientific rigor. We emphasize growth within the company and offer a flexible work environment with the opportunity to learn from top-tier thinkers and experts.

Tagged as: computer systems troubleshooting, end user training, hardware support, helpdesk support, information technology, IT, mobile technology, technical support

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